Refund policy
Post-Purchase:
After placing your order, you’ll receive a confirmation email with your tracking number. While we work hard to ship items quickly, please note that once a package leaves our hands, we cannot guarantee delivery times. If your package experiences delays, is lost, or is mishandled in transit, we recommend first contacting the shipping carrier using the tracking information provided. If additional support is needed, we’re happy to assist in working with the carrier to resolve the issue.
No Returns or Exchanges
Due to the handcrafted and one-of-a-kind nature of our products, we do not accept returns or exchanges. Please be sure to review your order carefully before submitting.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us at junkchains@gmail.com within 14 days of delivery. We’ll gladly work with you to arrange a replacement or refund, depending on the situation.
What Qualifies as a Damaged Item:
A damaged item is one that arrives broken, unusable, clearly fractured, crushed, bent (if not intended to bend), or otherwise compromised.
Evidence Requirements:
We may request photo or video evidence to assess the damage and approve your claim. Please keep the original packaging and item until your request has been resolved.
Disposal of Damaged Items:
If your item is broken (e.g., shattered or crushed), please follow your local disposal guidelines. In most cases, we will not ask you to return the item unless otherwise stated.
Shipping Responsibility Notice
Once your order leaves our warehouse, responsibility for the package transfers to the shipping carrier. We are not liable for lost, stolen, or misdelivered packages. If this occurs, you must file a claim directly with the shipping carrier.
We’re committed to making your experience with Junk Chains as smooth as possible. If you have any concerns or questions, don’t hesitate to contact us at junkchains@gmail.com.